Privacy policy
This policy describes how Flowz.Studio by EKINSOL BV collects, uses and shares your personal data when you visit our website, use our services or make a purchase through flowz.studio.
By using our site or our services you agree to this policy. If you do not agree, please do not use our services.
Changes to this policy
We may update this policy from time to time, for example when our practices or the law change. The most recent version is always on this page, with the date of the last change.
What we collect
What we collect depends on how you use the site.
Data you give us directly
When you place an order or contact us, we may collect:
- your name, address, phone number and email address
- your billing and shipping address
- payment confirmation, never your full payment details, which only ever reach our payment processor
- order details such as the products, the date and the total
- any message you send us by email or through a contact form
- photos or files you upload for a personalised order
Cookies and browser storage
The shop uses the following storage, and with your permission, analytics:
- necessary cookies for your language, basket and sign-in
- browser storage for saved designs and editing items in your basket
- with your permission, analytics that measure how the shop is used, see below
- with your permission, advertising cookies that measure whether an ad led to a purchase, see below
We remember your cookie choice for 180 days. You can change or withdraw your permission at any time through Cookie settings at the bottom of any shop page. Necessary storage remains available so you can shop. Analytics and advertising are separate choices: allowing analytics does not switch advertising on.
Our fonts are hosted on this website. Displaying text does not send a request to Google.
Analytics
With your permission, the following processors measure how the shop is used:
- Google Analytics 4 (Google Ireland Limited) and Microsoft Clarity (Microsoft Ireland Operations Limited) act as processors on our behalf, under our instructions
- they record pages visited, clicks and scrolling, adding to the basket, starting checkout and the amount of a purchase; Clarity also makes session recordings and heatmaps, with form fields, photos and personal details masked
- Google Analytics 4 does not store your IP address; its event data is kept for 2 months, and its _ga cookie for 180 days
- Clarity keeps session recordings for up to 30 days and aggregated data for up to 13 months; its _clck cookie lasts up to 1 year and its _clsk cookie 1 day
- data can be transferred to the United States under the EU-US Data Privacy Framework
- you can withdraw at any time through Cookie settings at the bottom of any page, or by deleting these cookies in your browser
Advertising
With your permission, we measure whether an ad led to a purchase:
- Google Ads (Google Ireland Limited) does this for us, so Google is the recipient of this data
- it answers one question: did a visit that came from one of our ads end in an order, and what was it worth
- after your opt-in it may set advertising cookies such as _gcl_au, _gcl_aw and _gac_*, which last up to 90 days
- we build no advertising profiles on this site, and we never sell your data
- data can be transferred to the United States under the EU-US Data Privacy Framework
- you can withdraw advertising on its own through Cookie settings at the bottom of any page; those cookies are then deleted and analytics keeps working
What we use it for
We use your personal information only for the following purposes:
- processing orders, so we can confirm and ship them and keep you posted on the status
- customer service, so we can answer questions or sort out a problem
- legal obligations under tax, accounting or consumer law
- marketing, but only when you have given consent
- security, to prevent fraud or abuse of the site
We never sell your data to third parties.
Who else sees it
We share your data only with the partners who help us deliver our services:
- payment processors, for secure payments
- shipping partners, for delivering orders
- Google and Microsoft, our analytics partners, but only when you give consent
- Google, for advertising measurement, but only when you allow advertising
Security and how long we keep it
We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. Personal data is kept for as long as the purpose it was collected for requires. Photos you upload for a personalised product are stored privately and used only to make your order; the picture we print from is deleted automatically at the latest 180 days after upload. The full photo behind a photo magnet, kept so a print can be redone without asking you for it again, is deleted at the latest 180 days after upload.
Contact
Questions about this policy, or about how we handle your data? Write to us:
- Flowz.Studio by EKINSOL BV
- Pierlapont 16, 8210 Zedelgem, Belgium
- VAT BE 0740.479.291
- Email: [email protected]