Help

Everything about how an order is made, sent and, if it comes to it, sent back. Nothing here answers your question? Mail us and a real person from the atelier answers.

• Shipping and returnsHow long an order takes, what shipping costs, and how to send something back.
• PaymentWhen a payment is taken, what the prices include, and what we never see.
• Personalised ordersWhat counts as personalised, and why those pieces work differently on returns.
• ContactWhere to reach the atelier, and where to find us.
• PrivacyWhat we collect, what we use it for, and who else sees it.
• TermsThe terms your order is made and sold under.